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Wisecrow

Customer Service Consultancy

The Customer Service Training Specialists

Wisecrow Customer Service Consultancy

Shopper Survey

As a customer, which of the following are most important to you when you are shopping in a store?

Please select a number from 1 to 5, where 1 = Not at All important, and 5 = Vitally Important.

1. The appearance of the store
1 2 3 4 5
2. The dress and appearance of the members of staff
1 2 3 4 5
3. A low price for the items you are purchasing
1 2 3 4 5
4. The quality of the products
1 2 3 4 5
5. The length of time you have to wait/queue in the store
1 2 3 4 5
6. The knowledge of the staff on the store’s products & services
1 2 3 4 5
7. The attitude of the staff and their promptness in helping you
1 2 3 4 5
8. Being greeted by a member of staff soon after you enter the store
1 2 3 4 5
9. Being left alone to browse, asking for help when you need it
1 2 3 4 5
10. Leaving, having enjoyed the experience of shopping at the store
1 2 3 4 5
11. Any comments on other important aspects of your shopping experience:
12. If you would like to receive a copy of our survey results please enter your email address:

©2012 Wisecrow  Customer Service Training Courses, Workshops & Consultancy

Customer Service Shopper Survey

Shopper Survey

Staff Survey

Shopper Survey Results

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