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Wisecrow
Customer Service Consultancy
The Customer Service Training Specialists
We can only give you our definition here. Unlike many companies we don’t simply offer customer service training courses. Our aim to to help businesses take a holistic view of everything and everyone in the organisation that impacts on the quality of the customer service experience. We find that very often the organisation unknowingly creates obstacles and barriers to customer service. Often, customer facing staff waste valuable time, that should be spent with the customer, in overcoming or working round these internal barriers and obstacles. A Customer Service Consultancy like Wisecrow will focus on helping the organisation examine procedures, processes and behaviours, to ensure that these are designed and applied in ways the complement the customer experience when they use the business or its services. We can then work with the organisation to provide customer service training courses and customer service workshops to match the exact needs of the organisation.
The Wisecrow team have a combined total of more than 40 years experience of delivering customer service courses, and customer service workshops, face to face, over the telephone, and through online services. Steve and John have also been designing and delivering customer service training workshops and customer service courses for well over 15 years; for clients all over the UK and beyond. We have over a century of experience as a customer too!
We will provide any service as long as we feel that it will have a positive impact on the quality of customer service that the organisation offers. If we feel that your request will not have the desired impact, we will explain why and make alternative suggestions. Our reputation is important to us and our target is to help you succeed in delivering excellent customer service; we do not do “tick box” training, this means that occasionally we may politely decline.
We deliver our customer service training courses and facilitate customer service workshops on our customer’s premises or at a venue selected by them. We are based in Redditch and can arrange a venue in the Redditch area if required.
At the moment we do not offer open customer service courses or programmes, mainly because we find that customer service is very different in each organisation. Attending an open course may not be best option as some of the content could be irrelevant to the organisation in which you work. Why not talk to us about one-to-one coaching, or see if you can bring together some colleagues, if you can form a group of 3 or more, with common needs, we would be happy to talk to you about creating a customer service course or customer service workshop specifically for you.
Our customer service training courses and programmes are always created around the needs of the individual business and the situation. Over time, trends have appeared and we do therefore have some programmes or parts of courses that we reuse because they suit a new client’s needs. If you are looking for a ready made customer service training course we can often create one quite quickly by taking learning sessions from previously delivered programmes. This can save time and sometimes reduce costs too.
The labels of “course” and “workshop” are often used interchangeably, but at Wisecrow we have a different view. We know that people can learn through different means, and our customer service courses and customer service workshops reflect this.
Our customer service courses are based on instructional learning, that is, we help others gain knowledge and skills by sharing information, theory and model practices, so that people learn from the experts. These are ideal for people who do not currently have the skills, knowledge or behaviours that are needed to do the job.
Our customer service workshops are quite different, they are about attendees learning from each other by sharing best practice and identifying how customer service can be improved. The role of the Wisecrow customer service consultant is to facilitate the sharing of knowledge and gain commitment from those attending, to go back to work and implement the ideas that have emerged. This type of learning workshop is ideal for those who have already obtained some knowledge, skills and experience through completion of a customer service role, as it enables dissemination and development of good practice for everyone involved.
Is your customer service training expensive?
At Wisecrow our aim is to deliver the best quality of service, not the cheapest. You will find “Off the Shelf” training programmes that are cheaper, but we are confident that you will not find the same quality of training or service cheaper elsewhere. Our competitor analysis suggests that our charges are on average around 30% less than the competition who offer comparable training and consultancy services.
Why do you call yourselves Wisecrow?
The name Wisecrow is taken from the old Aesop’s fable of “The Crow and the Pitcher”. The story goes......
There was a thirsty crow who found a pitcher of water. The crow could not reach the water as the pitcher was too deep. The resourceful crow dropped pebbles into the water until it rose sufficiently for him to drink.
The moral of the story is that we all have the resources within us to overcome the challenges and obstacles that we might encounter. This ethos underpins the philosophy of Wisecrow.
There was a thirsty crow who found a pitcher of water. The crow could not reach the water as the pitcher was too deep. The resourceful crow dropped pebbles into the water until it rose sufficiently for him to drink.
The moral of the story is that we all have the resources within us to overcome the challenges and obstacles that we might encounter. This ethos underpins the philosophy of Wisecrow.
Frequently Asked Questions About Customer Service and Wisecrow
©2012 Wisecrow Customer Service Training Courses, Workshops & Consultancy
