Customer Service Training Courses

We can provide training for customer service across the full range of roles that support the delivery of excellent customer care:

Customer service courses for customer service staff, face to face customer service courses and telephone customer service training, including communication skills training for customer care. Customer service influence and persuasion skills training for managers team leaders and supervisors who manage customer service staff. Personal skills training in developing self confidence, sales training, in fact, whatever skills are necessary to make your customer service offer complete, we can provide training and development to support them.

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Customer Service Workshops

We can facilitate customer service training workshops at all levels within your organisation that will help staff to understand the importance of good customer service and their role in delivering the best possible customer service experience. Through customer service workshops we can help staff at all levels, appreciate their strengths and abilities, that combine to form their individual contribution, which creates your organisation’s unique customer service advantage.

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Customer Service Coaching

At Wisecrow we recognise that there times when traditional development approaches are not the best or most effective method of achieving your customer service development objectives. Sometimes the best and most effective solution is on the job coaching. Our customer service consultants are fully trained and experienced in performance coaching.

Our consultants can shadow members of your customer service team, providing on the job coaching for customer service staff, supervisors or managers. This approach enables customer service employees to receive immediate and relevant feedback on how customer service and the overall customer experience can be improved. This can be an extremely effective solution in busy environments or small teams because it can achieve maximum impact on learning with minimum negative effect on productivity. Contact us for more information.

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Customer Service Consultancy

Our customer service consultants can visit your organisation and help you conduct a customer service audit. This customer service consultancy can help establish what in the organisation is having a positive impact on the customer service experience, and those things that are presenting obstacles and get in the way of delivering good customer service. We will then work with you to develop and implement training and consultancy strategies that will ensure the whole organisation is focused of delivering the perfect customer service experience.

Customer Service Workshops For Staff Feedback

In spite of the greatest efforts, sometimes organisational barriers exist that impede the delivery of good customer service (counterproductive systems, processes, practices or procedures). We can facilitate staff focus customer service workshops to collect feedback and identify these internal barriers and obstacles to providing excellent customer service. The feedback from workshops is collated, grouped and reported back to you for discussion and consideration. As a result any customer service courses can be focused in the best way possible to support your customer service strategy.

Whatever the size of your budget, we can help you achieve the best possible return on your training investment. We believe solutions do not have to be expensive, to be effective, which is where Wisecrow Customer Service Consultancy comes in. We can use our experience and expertise to support you in achieving the best possible customer service.