Wisecrow
Customer Service Consultancy
The Customer Service Training Specialists
The following represents a example format for our customer service workshop:
The Reminder
The training workshops commence with an exercise to remind everyone of the value
of customers to your business. The consultant leads the group through a series of
personalised calculations that lead to an understanding of the life-
The Ideas Generation
The Consultant facilitates a series of managed sessions to raise and gather ideas from the attendees, on what could be done to improve or develop the customer experience. At this stage all ideas are gathered without filtering or debate, ready for the next session.
The Debate
The Consultant leads a debate where all ideas from the previous session are discussed and a list of potential ideas is generated. Impossible or impractical ideas are at this stage either modified or discarded, leaving only those that are possible and achievable.
The Decision
The Consultant leads an activity to prioritise the ideas by potential benefit and
importance. A voting system creates a prioritised list of the ones most likely to
have the greatest impact on the organisation. The top 10-
The Plan
The top ideas are re-
The Agreed Actions
The customer service workshop ends with the development of Individual and group action plans to move each of the ideas forward on return to work.
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©2013 Wisecrow Customer Care Workshops
Customer service workshops can be short but are still a very effective way of capturing ideas that will improve the customer experience. We recommend a minimum of 3 hours and a maximum of around 6 hours. If you have a number of customer service staff that you would like to be involved in the customer service workshop it is quite possible for our consultant to run 2 workshops on the same day, maximising impact and minimising costs.
“Helping good people become even better”
Customer Care Training
If time or budgets are tight but you still want to look for some good ways of improving your customer service experience, then a customer service workshop is a great alternative to our more traditional customer service training courses. You might also like to look at our customer service coaching options. Using a shared group learning approach our consultant will work with staff to highlight ways in which customer service can be improved. It is a learning event sooner than a training course, as it is about airing and gathering ideas for customer service improvement, from your staff.
Customer Service Workshops
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