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Here are some great customer service quotes for customer centric organisations

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It can cost five times more to buy new customers than retain existing ones. Source: TARP

Well done is better than well said Benjamin Franklin

The purpose of business is to create and keep a customer Peter F. Drucker

Make a Customer, Not a Sale Katherine Barchetti

Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.  Chip Bell

You miss 100% of the shots you don't take Wayne Gretzky

It's fine to follow the competition, as long as you stay in front of them John Freshney

In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away Doug Warner

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it Peter Drucker

Ultimate customer service starts with yoU John Freshney

One of the deep secrets of life is that all that is really worth doing is what we do for others Lewis Carol

Customer satisfaction is worthless. Customer loyalty is priceless
Jeffrey Gitomer

86% of consumers quit doing business with a company because of a bad customer experience, up from 59% 4 years ago.
Source: Harris Interactive, Customer Experience Impact Report

If it’s over a month since you last spoke to your customer chances are they are someone else's customer now John Freshney

Being on par in terms of price and quality only gets you into the game. Service wins the game Tony Allesandra

There's nothing clever or complicated about delivering excellent customer service, but there is something magical about achieving it! John Freshney

There are no traffic jams along the extra mile Roger Staubach

Quality is remembered long after the price is forgotten Gucci

The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.  John Russell, President, Harley Davidson

Happy Staff = Happy Customers = Happy Business John Freshney et Al

If you're not serving the customer, your job is to be serving someone who is Jan Carlzon

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful Jeff Bezos

Most good ideas come from your ears & eyes, not your mouth  
John Freshney

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so. Mahatma Gandhi

A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets Steve Jobs

You've got to look for a gap, where competitors in a market have grown lazy and lost contact with the readers or the viewers. Rupert Murdoch

Customers don't always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was stale and they weren't enjoying it. Once they tasted ours and experienced what we call "the third place".. a gathering place between home and work where they were treated with respect.. they found we were filling a need they didn't know they had Howard Schultz, Chairman and CEO Starbucks

Excellent firms don't believe in excellence - only in constant improvement and constant change Tom Peters

If you don't genuinely like your customers, chances are they won't buy Thomas Watson, former CEO IBM

Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive. Brian Tracy

If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything Fred Reichheld

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business Zig Ziglar

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers. Ross Perot

Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management Howard Schultz

If we keep doing what we're doing, we're going to keep getting what we're getting Stephen Covey

If we don't take care of our customers, someone else will Unknown

As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back - perhaps even to make or break the company. Unknown

Be the change you're trying to create. Mahatma Gandhi

Success is the result of perfection, hard work, learning from failure, loyalty, and persistence. Colin Powell

Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you. Chip Bell

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business. Zig Ziglar

Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution. Rick Tate

Revolve your world around the customer and more customers will revolve around you. Heather Williams

Unless you have 100% customer satisfaction…you must improve. Horst Schulz

The purpose of a business is to create a customer who creates customers. Shiv Singh

Loyalty cannot be blueprinted. It cannot be produced on an assembly line. In fact, it cannot be manufactured at all, for its origin is the human heart-the center of self-respect and human dignity. It is a force which leaps into being only when conditions are exactly right for it-and it is a force very sensitive to betrayal. Maurice R. Franks

Consumers are statistics. Customers are people Stanley Marcus

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