0121 288 0812
Wisecrow
Customer Service Consultancy
The Customer Service Training Specialists
We know that every business is different and unique, we do not want to make lots of assumptions about what we can do to help.
At Wisecrow we take a unique and comprehensive approach to helping you achieve the perfect customer service experience in your business.
We work with you to ensure that a customer service philosophy is embedded throughout your organisation. This might include working with you at any one of the following stages:
- Strategy -
Firstly, it is necessary to ensure that a customer focused strategy is created, supported and maintained. - Planning -
Secondly, it is about planning to ensure that people, systems and practice, align with achieving a customer centred organisation. - Implementing -
The final stage is embedding and maintaining practices that deliver your ultimate customer experience.
Many businesses achieve this in part, but delivering a fantastic customer service experience relies upon everyone in the organisation embracing the ethos. From cleaner to chairman, driver to director, everyone plays a vital role in delivering the customer experience.
Select an area of the model below to see how we can help your business:
Below are brief general descriptions of how we might be able to help; please talk to us about how we can support and build on what you are already doing. We will help you identify where we can add extra value to your current offering, or assist you in developing and implementing a new strategy from inception through to realisation.
Vision of the Customer Experience
We will work with you to look at your current strategy and develop it to have a true customer focus. We can conduct market research or help you to make sense of the research you have already undertaken. We can help you obtain customer and staff feedback. This will help to inform your vision for the future.
We can provide:
Support in reviewing your current strategy
Help to develop a customer centred strategy
Individual coaching support
We can provide:
Competitor analysis, to help you understand the customer service of your competitors
We can provide:
Customer exit interviews
Facilitation of customer focus groups
Customer surveys
We can provide:
Conduct staff focus workshops (collecting staff feedback)
Carry out staff surveys
Planning for the Customer Experience
We can help you plan and prepare your organisation to achieve your customer centred vision. We can help you to review your systems and processes and ensure that these are fully supportive of the customer experience. We can work with you to align functional, departmental and individual goals to deliver a buzzing customer experience.. We will help you to make sure that your policies and procedures support your staff in delivering the best possible customer experience. We will work with you to identify the success factors and how these will be monitored.
We can provide:
Communicating and sharing the vision
Appreciative events & workshops
Individual coaching support
We can provide:
Process review workshops
Process development using staff involvement
We can provide:
Alignment checks and review
Ideas generation workshops
Scenario testing
We can provide:
Identification of success measures
Development of monitoring methods
Feedback loop design
We can provide:
Objective setting process review and alignment
Functional, departmental and individual goal setting
Training workshops
Training courses
We can provide:
Policy and procedure alignment checking
Feedback interviews and workshops
As you implement your plans, Wisecrow can support you by providing further development and coaching. Through workshops and individual support, we can help you ensure that everyone in your organisation has the skills and behaviours required to create your organisation’s unique customer experience. Your unique Buzz.
We can provide:
Staff interviews
Management coaching
Staff focus groups
We can provide:
Management skills training
Behavioural skills training
We can provide:
Support to identify Champions
Coaching training
Feedback workshops/mechanisms
©2012 Wisecrow Customer Service Training Courses, Workshops & Consultancy
