Customer Service News, Articles on Customer Service, Customer Service Blog Posts, & Information on Customer Service
Below are a list of links to various customer service news, articles on customer service, customer service blog posts, etc, that we think you might find interesting. Including an article link does not indicate that we endorse the content, it means that we think it contributes to the customer service debate. Links are added regularly and the most recent articles are on the top of the list.
All links are external and therefore Wisecrow can take no responsibility if content or location has changed in any way. Please email us if you locate a BAD LINK and we will remove it.
Happy reading ..............
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How to map a customer journey that improves customer retention
Many times, organisations think their internal process and the customer’s experience are the same but they are not. A process is a series of internal steps you would like a customer to take. A customer experience is the experience customers have of that journey. These are very different.
Customer Loyalty - Convenience or Emotional? | Business 2 ...
A loyal customer is one who has a devoted attachment to a company’s business, brand or products and buys from that company over and over again. Extensive research conducted recently by the Customer Contact Council suggests that loyalty is the most accurate predictor of a company’s profitability.
Six Cardinal Rules of Customer Service
Some simple reminders of the basic essentials of good customer service
'Outsourcing to the Customer' Needs Work
..... I started pondering this after reading James Surowiecki's Financial Page piece in this week's New Yorker, in which he argues that successful retailers are those that hire more -- rather than cut down on -- real, human employees..............
How Loyal Are Your Customers?
Gaining and retaining customer loyalty is no easy feat. Customers are often "loyal" based more on convenience than emotion, which means given a better option their loyalties will change........
5 customer service trends you can't ignore
Every one of us can relate to a good or bad customer service experience. We can also relate to the fact that social media, mobility and other emerging technologies are completely rewriting the rules of engagement for customer service organizations.........
Is the Customer Service Experience You Create Typical?
....Most customer service operations need transformation. Why? … because most consumers no longer have the time or the tolerance for the typical customer experience interaction........
Turning Unprofitable Customers into Profitable Relationships
.....A common mistake that companies make is viewing themselves as providers of a commodity product, as opposed to purveyors of a full, rich experience. Take the B2B example of a company that sells stents used in heart surgeries........
In luxury retail, positive customer experience is the key
.......In the luxury retail space, are sales people the key to providing the right experience?
The State Of Social Customer Service
Social media has proven to be a great vehicle to ensure customer satisfaction over the last few years. Companies that identify this are able to turn issues, something that’s considered negative, into positive outcomes right in front of the public eye........
Social Customer Service Becoming More Widely Used
More and more, when a consumer has a problem they are turning to the internet and looking for answers in the avenues of social customer service. If you haven’t heard of social customer service, just think back to the last time you had a problem with.............
8 Ways to Build and Sustain Customer Loyalty by Going Lean
....... I learned many ways to understand what customers want. Another side of the same coin is: How simply and effectively can this value be created? Most companies don’t have the time to devote to..............
The Companies With The Best Customer Service Have This One Thing In Common
Is customer service a lost art, or are today's customers harder to please?
On the one hand, moments of tear-your-hair-out frustration are commonplace -- from shopping in stores where ..............
Read more: http://knowledge.wharton.upenn.edu/article.cfm?articleid=2954#ixzz1uxz1Y0EM
Keeping Disgruntled Customers From Taking Down Your Brand
Retaining Customers in a Digital World
Excellent Customer Experience: It's More Than Just a Good Sandwich
Customer service is the new marketing
Embracing Analytics to Improve the Customer Service Experience
Visualizing the Three Components of Customer Loyalty
The Customer Loyalty Riddle (Part III): Life is an Echo
5 Ways to Build Customer Loyalty
BMO chief: Good customer service makes for satisfied shareholders
Are you measuring loyalty or satisfaction?
Good customer service means keeping freebies
10 reasons why customer service has failed to wake up to social
Going beyond good customer service
How to Tackle Real-Life Social Media Customer Service Obstacles
Want to Improve Customer Service? Treat Your Employees Better
How is social media impacting on customer service?
Market your business through excellent customer service
Customer service training pays dividends
People first: The customer experience is the single most important influencer of profitability
Good customer service starts with the incoming call
Customer Experience Isn't the Only Thing; It's Everything
Analysing Big Data: A Customer-Centric Approach
Reduce Customer Service Calls With a Great, Self-Service FAQ page
The Practice of Customer Experience Management: An Overview
Social Customer Service Allows Startup to Outpace the Competition
Super Customer Experience: Are Your Teams Tooled & Ready
Why organizations fail to deliver great customer experiences
Customer Experience: It's in the Little Things
How to Get Customers or Members by Setting Your Customer Experience Apart
How Social Media Is Changing The Landscape Of Customer Service
Customer service quotes
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