We provide bespoke customer care courses across the full range of roles that support
the delivery of excellent customer care:
Customer service courses for customer service staff who deal with customer face to
face and over the telephone. We provide development in the basic customer service
skills and customer care practices communication skills, influence and persuasion
skills. We also provide appropriate levels of training course for managers team leaders
and supervisors who manage customer service staff. For new staff we are able to
design a course to develop personal skills; self confidence, empathy, interpersonal
skills, soft sales, organisation and personal time management; in fact, all of those
skills necessary to make your customer care offer complete. Our focus is always on
helping to create the best possible customer experience.
We can facilitate customer care training workshops at all levels within your organisation
that will help staff to understand the importance of good customer service and their
role in delivering the best possible customer service experience. Through customer
service workshops we can help staff at all levels, appreciate their strengths and
abilities, that combine to form their individual contribution, which creates your
organisation’s unique customer service advantage.
In spite of the greatest efforts, sometimes organisational barriers exist that impede
the delivery of good customer service (counterproductive systems, processes, practices
or procedures). We can facilitate staff focus customer care workshops to collect
feedback and identify these internal barriers and obstacles to providing excellent
customer service. The feedback from workshops is collated, grouped and reported
back to you for discussion and consideration. As a result any customer service training
can be focused in the best way possible to support your customer service strategy.
Whatever the size of your budget, we can help you achieve the best possible return
on your training investment. We believe solutions do not have to be expensive, to
be effective, which is where Wisecrow Customer Service Consultancy comes in. We can
use our experience and expertise to support you in achieving the best possible customer
Customer Service Consultancy
Our customer service consultants can visit your organisation and help you conduct
a customer service audit. This customer service consultancy can help establish what
in the organisation is having a positive impact on the customer experience, and those
things that are presenting obstacles and get in the way of delivering good customer
service. We will then work with you to develop and implement training courses, workshops
and strategies that will ensure the whole organisation is focused of delivering the
perfect customer experience.
At Wisecrow we recognise that there times when traditional courses are not the best
or most effective method of achieving your customer service development objectives.
Sometimes the best and most effective solution is on the job coaching. Our customer
service consultants are fully trained and experienced in performance coaching.
Our consultants can shadow members of your customer service team, providing one to
one coaching for customer care staff, supervisors or managers. This approach enables
customer service staff to receive immediate and relevant feedback on how customer
service and the overall customer experience can be improved. This can be an extremely
effective solution in busy environments or small teams because it can achieve maximum
impact on learning with minimum negative effect on productivity.
By using modern technology we can, when required, conduct customer service coaching
sessions remotely. This means that short coaching sessions can take place at times
to suit the individual and the business, without incurring travel costs. This is
especially useful when time or location present a problem.
We are based in Redditch, Worcestershire, but we work throughout the UK, England,
Scotland and Wales. We currently have clients in Hereford, Worcestershire; (Worcs)
Worcester, Bromsgrove, Droitwich, Alcester, Alvechurch, Redditch, Kidderminster,
Stourport, Warwickshire (Warks) ; Warwick, Coventry, Stratford upon Avon, Nuneaton,
Leamington, West Midlands; Birmingham, Dudley, Sandwell, Solihull & Stourbridge
Wisecrow customer service consultancy, provides customer service training, customer
service courses, workshops & one-on-one coaching which will help you to improve your
customer's experience. We provide a range of training courses and workshops from
basic customer service skills courses through to advanced customer service workshops.
Whatever your industry, whether your “customers” are clients, patients, guests or
visitors, we will work with you to develop the best possible customer experience.
We can help you to develop your staff, processes and practices, to win customer
loyalty and retention, and increase the life-time value of your customer relationships.