Customer Service Training Courses

We provide bespoke customer care courses across the full range of roles that support the delivery of excellent customer care:

Customer service courses for customer service staff who deal with customer face to face and over the telephone. We provide development in the basic customer service skills and customer care practices communication skills, influence and persuasion skills. We also provide appropriate levels of training course for managers team leaders and supervisors who manage customer service staff. For new staff we are able to design a course to develop personal skills; self confidence, empathy, interpersonal skills, soft sales, organisation and personal time management; in fact, all of those skills necessary to make your customer care offer complete. Our focus is always on helping to create the best possible customer experience.

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Customer Care Training

We can facilitate customer care training workshops at all levels within your organisation that will help staff to understand the importance of good customer service and their role in delivering the best possible customer service experience. Through customer service workshops we can help staff at all levels, appreciate their strengths and abilities, that combine to form their individual contribution, which creates your organisation’s unique customer service advantage.

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Customer Service Workshops

In spite of the greatest efforts, sometimes organisational barriers exist that impede the delivery of good customer service (counterproductive systems, processes, practices or procedures). We can facilitate staff focus customer care workshops to collect feedback and identify these internal barriers and obstacles to providing excellent customer service. The feedback from workshops is collated, grouped and reported back to you for discussion and consideration. As a result any customer service training can be focused in the best way possible to support your customer service strategy.

Whatever the size of your budget, we can help you achieve the best possible return on your training investment. We believe solutions do not have to be expensive, to be effective, which is where Wisecrow Customer Service Consultancy comes in. We can use our experience and expertise to support you in achieving the best possible customer service.

Customer Service Consultancy

Our customer service consultants can visit your organisation and help you conduct a customer service audit. This customer service consultancy can help establish what in the organisation is having a positive impact on the customer experience, and those things that are presenting obstacles and get in the way of delivering good customer service. We will then work with you to develop and implement training courses, workshops and strategies that will ensure the whole organisation is focused of delivering the perfect customer experience.

Customer Service Coaching

At Wisecrow we recognise that there times when traditional courses are not the best or most effective method of achieving your customer service development objectives. Sometimes the best and most effective solution is on the job coaching. Our customer service consultants are fully trained and experienced in performance coaching.

Our consultants can shadow members of your customer service team, providing one to one coaching for customer care staff, supervisors or managers. This approach enables customer service staff to receive immediate and relevant feedback on how customer service and the overall customer experience can be improved. This can be an extremely effective solution in busy environments or small teams because it can achieve maximum impact on learning with minimum negative effect on productivity.

By using modern technology we can, when required, conduct customer service coaching sessions remotely. This means that short coaching sessions can take place at times to suit the individual and the business, without incurring travel costs. This is especially useful when time or location present a problem.

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We Offer Customer Care Courses Nationally

We are based in Redditch, Worcestershire, but we work throughout the UK, England, Scotland and Wales. We currently have clients in Hereford, Worcestershire; (Worcs) Worcester, Bromsgrove, Droitwich, Alcester, Alvechurch, Redditch, Kidderminster, Stourport, Warwickshire (Warks) ; Warwick, Coventry, Stratford upon Avon, Nuneaton, Leamington, West Midlands; Birmingham, Dudley, Sandwell, Solihull & Stourbridge